FAQs - EV Charging with Tohmo

Welcome to your EV Charging Guide! Find quick answers about setup, costs, equipment, and your Tohmo subscription contract below. Use the search 🔍 function in the upper right hand corner for easier navigation.

For any questions not answered here, feel free to email us directly at [email protected].

GETTING SET UP & INSTALLATION PROCESS

How do I request an EV charger for my parking bay?
Do I have access to an OZEV grant?
How do I apply for the OZEV grant?
After the grant, what's next?
How quickly will my charger be installed?
What if there are any installation delays?
When is payment taken?
What is the final cost?
What does my monthly subscription include?

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YOUR CONNECTIVITY AND SECURITY

What type of charger is being installed?
What is the warranty for the charger?
Will I receive a charging cable?
My parking is underground with no signal. Will the charger work there?
How secure is my charger? Can someone else use it if I'm away? </aside>

HOW TO USE YOUR CHARGER

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You can troubleshoot your charger using the quick answers below or by using the Tohmo + Sync Energy Troubleshooting Guide.

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How do I start and stop a charging session?
Why does my charging start and then immediately fail?
How do I control my charger?
My charger is only charging at around 2kW. How do I fix slow charging speed?
My charger is flashing red and not charging.
Can I schedule charging times or set charge limits using the charger? </aside>

CHARGING COSTS & ENERGY CONSUMPTION

What is the rate per kilowatt-hour (kWh)?
Are there any other ongoing costs?
Where is the electrical supply connected to?
Why is this a good value for me? </aside>